Privacy Policy

Effective Date: 01 May 2025

1. Introduction

YamaHost.com ("YamaHost", "we", "us", or "our") is committed to safeguarding the privacy of our clients and website visitors. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with the Protection of Personal Information Act, 4 of 2013 ("POPIA").

By accessing our website or using our services, you agree to the terms of this Privacy Policy.

2. Information We Collect

We collect and process your personal information primarily to provide and improve our services. The types of personal information we may collect include:

• Contact Information: Name, email address, phone number, and physical address.

• Account Details: Username, password, and other credentials used to access our services.

• Billing Information: Payment details, billing address, and transaction history.

• Technical Data: IP address, browser type, operating system, and usage data collected through cookies and similar technologies.

• Communication Records: Correspondence with our support team, including emails and chat transcripts.

3. How We Use Your Information

We use your personal information for the following purposes:

• Service Delivery: To set up and manage your account, provide hosting services, and process transactions.

• Customer Support: To respond to inquiries, troubleshoot issues, and provide technical assistance.

• Communication: To send administrative information, service updates, and promotional materials (with your consent).

• Compliance: To comply with legal obligations and enforce our terms and policies.

• Improvement: To analyze usage patterns and improve our website and services.

4. Disclosure of Your Information

We may share your personal information with:

• Service Providers: Third-party vendors who assist in providing our services (e.g., payment processors, data centers).

• Legal Requirements: Authorities or legal entities when required by law or to protect our rights.

• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption: Data transmitted over our website is encrypted using SSL technology.

• Access Controls: Only authorized personnel have access to personal information.

• Regular Audits: We conduct regular security assessments to identify and mitigate risks.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. When your information is no longer needed, we securely delete or anonymize it.

7. Your Rights

Under POPIA, you have the right to:

• Access: Request access to the personal information we hold about you.

• Correction: Request correction of inaccurate or incomplete information.

• Deletion: Request deletion of your personal information, subject to legal obligations.

• Objection: Object to the processing of your personal information under certain circumstances.

• Withdraw Consent: Withdraw consent where processing is based on consent.

To exercise these rights, please contact us using the details provided below.

8. Cookies and Tracking Technologies

Our website uses cookies to enhance user experience, analyze site usage, and assist in our marketing efforts. You can control cookie preferences through your browser settings.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing any personal information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

INNOVATECH GROUP (PTY) LTD
Email: [email protected]
Address: Mouille Point, Cape Town
Phone: +27 67 380 6602

This Privacy Policy is effective as of 1 May 2025.